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Supporting Care Coordinators Through MiHIN Services

Supporting Care Coordinators Through MiHIN Services

Published: 9/10/21 – 


Care coordinators are an essential part of the health care team for many patients but have not historically be able to leverage Health Information Technology (HIT) solutions. Many HIT solutions are designed with clinical providers in mind and either don’t fit the needs of Care Coordinators or aren’t accessible to them. However, MiHIN provides a service which makes these solutions more accessible to Care Coordinators in Michigan.  

Care coordinators whose organizations participate with MiHIN are now able to request a Care Coordinator ID which, within the MiHIN ecosystem, will function in a similar way to an NPI. This means that Care Coordinators will be listed in the Michigan Health Directory (HD) and able to declare Active Care Relationships via ACRS with the patients they serve and begin receiving timely and actionable information about that patient.  

A person should be classified as a “Care Coordinator” in MiHIN’s Health Directory if they meet any of the below criteria: (even if they have an NPI) 

  • They identify their “role” on a patient’s care team as any of the below: 
    • Care/Case Manager 
    • Patient Navigator 
    • Health Coach 
    • Community Health Worker 
    • Peer Support Specialist 
  • They identify their “Function” on a patient’s care team as any of the below: 
    • Complete Needs Assessment 
    • Address Long Term Needs 
    • Address Immediate Needs 
    • Manage Care Transitions 
    • Public Health Emergency Coordination 
  • If they do not identify with the criteria from options 1 & 2 above, but still provide some element of “Care Coordination” to their patients according to the Michigan multi-stakeholder group definition: 
    • 1. Monitoring a person’s goals, needs, and preferences; 2. Acting as the communication link between two or more participants concerned with a person’s health and wellness; 3. Organizing and facilitating care activities and promoting self-management by advocating for, empowering, and educating a person; 4. Ensuring safe, appropriate, non-duplicative, and effective integrated care. 

Obtaining Care Coordinator IDs for your organization is quick and easy. Most organizations will only need to fill out a batch enrollment form and add their Care Coordinators to their ACRS file. Contact help@mihin.org or your account executive for more information about how your organization can support Care Coordinators through our services.

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