Help Desk

Have a question? Looking for your Account Manager? Need our Help Desk support? We’ve got you covered.

Help Desk Support


844-454-2443 (Help Desk)


Thank you for visiting our Help Desk / Request Help Page. As of 9/30/20 we’ve switched service desk platforms to better enhance your service desk experience.

To access our new Customer Portal to submit a request, please click here.

You may begin to see emails from Jira about requests newly submitted to MiHIN, these are not spam, but are notifications from our new service desk platform.

Upon accessing the portal for your first time, you will need to create an account. A video demonstration on how to create your account and navigate the portal can be found here. You can also find a step-by-step guide here.

You may also still submit your requests by emailing “” If you have any questions with the Customer Portal, or are having difficulties creating your account, please email us at that address and we will provide assistance.

Not sure if you should make a call to MiHIN or simply submit a Help Desk Ticket? Click here for help in understanding the severity level of your request and how production can support you.