Closed Loop Referrals

Care needs are interconnected, yet healthcare and social services often operate in silos. An efficient referral process is essential for connecting individuals with the right organizations to address medical, behavioral, social, or financial needs. By securely managing and tracking referrals through an Interconnected Referral Network (IRN), organizations can streamline workflows, enhance care quality, and ensure inclusive support for individuals across diverse service providers.

Use Case Summary, Implementation Guide and Supporting Documents

Closed Loop Referrals Use Case Summary

Closed Loop Referrals Use Case Implementation Guide

Closed Loop Referrals Participants List 

 

 

About this Use Case

A person’s needs are often interconnected, but our health care and social service systems are often fragmented and siloed.  When a person is identified with a medical, behavioral, financial, social or community related need the organization involved in the person’s care should be able to efficiently and easily refer the person to another organization that can assist in coordinating care to meet that need.

Referrals must be securely and efficiently delivered, tracked and managed in a way that is actionable for the sending and receiving organization.  The communication and workflow for each referral must also be efficient and effective in order to meet the needs of the individual in need of the referral.   An electronic exchange of referrals through an Interconnected Referral Network (IRN) can help improve the quality, efficiency, and cost of healthcare. An IRN also allows for a broader net and more inclusive care for the patient regardless where they seek services.

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